This page is about the Filates app. It holds the addresses you can write to, and the answers to the questions that come up most.
Contact
Questions about the app, problems, feedback
Write to app@varenhold.de. We normally reply within a few working days.
Data protection, deletion, your rights
Write to datenschutz@varenhold.de. We answer data protection requests within 30 days at the latest.
The postal address and the person responsible are listed in the imprint.
Frequent questions
How quickly do I get a reply in the chat?
A real person replies in the chat, normally within a day.
I have no account. How do you find my chat again?
Filates works without an account. Instead of signing up you get a short reference code in the form FF-XXXX-XXXX. You will find it in the app under Settings, Privacy, and you can share it and keep it from there at any time. With that code we can find your chat, even once the app is no longer on your device.
How do I delete my chat?
In the app under Settings, Privacy, “Delete my chat data”. Before you do, “Save a copy of my chat” gives you the whole conversation as text.
If the app is already off your device, write to datenschutz@varenhold.de with your reference code.
How long are my messages stored?
90 days after your last message, your chat and every message in it are deleted automatically. The exact date is in the app under Settings, Privacy. Everything else, your profile, your budget and the exercises, stays on your device anyway. The detail is in the privacy policy for the app.
Is this financial advice?
No. Filates offers financial education: exercises, explanations and a chat for your questions. It is explicitly not individual financial or investment advice. What that means is set out in the terms of use.
What does the app cost?
Nothing. There are no subscriptions, no purchases inside the app and no advertising.
I am not getting notifications
Two things have to line up: the notifications switch in the app under Settings, and permission for Filates in your iPhone’s own settings. Once you have declined permission there, it can only be granted again in the same place.
Something is not working
Write to app@varenhold.de. The quickest way is from the chat itself: the button with the three dots, top right, prepares an email that already carries your reference code. That lets us find your case straight away.
Which languages does the app come in?
German and English. You can switch in the app under Settings.
Which devices does the app run on?
iPhone, for now.